What happens if the Globe jams (2024)

If Litter-Robot 3 globe becomes jammed or overloaded when rotating clockwise, the motor will stop and temporarily reverse direction. The unit will start to cycle again after 15 seconds, to attempt to return to the Home position.

If after three attempts, the unit is unable to cycle, the globe will return to the home position and the control panel will flash yellow then red lights or blue then red lights.

You will also receive a notification on your phone if you use the Whisker app.
See Also
Litter-Robot 4: Red & Flashing Yellow Overtorque Fault | Litter-Robot Litter-Robot Over Torque Fault Troubleshooting: How to Fix it Quickly Litter-Robot Over-Torque Fault [Simple Guide to Fix]Litter Robot Troubleshooting: Fixing Common Litter-Robot 3 Issues - Floppycats™

Inspect the litter and waste drawer

Check for excess litter inside the globe. Using more than 10 lbs of litter can strain the motor, causing an over torque fault.
Make sure the litter is just below the raised fill line. Some brands of litter are heavier than others. For these litters, we recommend keeping the litter at least a half inch below the fill line to avoid weight-related errors.

Inspect the globe

Press the Power button to turn the unit off, then unplug the unit.
Remove the bonnet by pressing the latches on both sides of the bonnet, then lift while rotating it backwards.
There are two plastic tabs on the back of the bonnet that should slide up and out of the base. Set the bonnet aside.
Remove the globe and remove any debris that might be stuck on the outside of the globe.
Check and clear any obstructions in the waste port. Waste clumps or toys could obstruct the globe rotation and cause an over torque fault.
Remove and empty the waste drawer if desired.

Inspect the base

On the top of the base, ensure all four whiteglider buttons are installed and free of debris.
If they are missing or damaged, replacement glider buttons can be purchased at Litter-Robot.com.
Check that the four fuzzyseal strips around the waste port are firmly stuck in place and free of debris. Seal strips that are peeling could cause excess drag on the globe.
If the seal strips will not adhere to the base, a replacement set of seal strips can be purchased at Litter-Robot.com.
Using a damp cloth, clean the top portion of the base where the globe usually rests of any residue, litter, debris, or liquid build-up.
To determine if the set screw needs to be tightened, locate the black gear partially exposed from behind the control panel cover on the right side of the base. The set screw holds the gear to the motor shaft.
Try to wiggle the gear with your hand. If the gear slides on the motor shaft, you'll need to tighten the set screw. Visit our Litter-Robot 3: Fixing a loose gear article to learn how to tighten the set screw.

Reassemble the globe and bonnet

Replace the globe, making sure it is on straight and in its tracks.
At the back of the globe, turn the black key into the key pocket.
Replace the bonnet by inserting the bonnet tabs into the rear bonnet slots, then press the latches while rotating it forward until the latches click into place.
Plug Litter-Robot into the wall.
Press the Power button to turn the unit on.
Once the initial Clean cycle is complete, the unit should return home, displaying a blue 'ready light' status.

Successful: If your unit returned home and displays a solid blue light, you've been successful.
See Also
Litter-Robot 4: Red & Flashing Yellow Overtorque Fault

Unsuccessful: If your unit is not displaying a solid blue light after returning to Home position, or cannot complete the cycle, there's likely an issue with your Litter-Robot.

Issue not resolved?

To repair your Litter-Robot, you will need either a motor assembly or a base.

What do I do?

My unit is covered by WhiskerCare™
If your Litter-Robot is covered by WhiskerCare™ warranty, you have access to replacement parts, at no cost, to get your Litter-Robot up-and-running quickly.
Simply log in to your account at litter-robot.com.
Click on ‘My Robots’ to access the parts available for your robot.
Select the part you need.
We’ll ship you the part at no cost, along with detailed instructions.
CLICK HERE TO START THE PROCESS

The warranty on my unit has expired
If your unit is no longer under warranty, we can help you with the necessary parts and instructions to properly fix your unit at home.
Parts Needed (choose one):
Litter-Robot 3 Motor Assembly | Installation Instructions
Litter-Robot 3 Base | Installation Instructions

Need technical support?

Our easy-to-use Troubleshooting Wizard will solve most issues and is the fastest way to get help.
Troubleshooting Wizard

FAQs

What happens if you overfill your Litter-Robot? ›

Be careful not to overfill the globe. If there is too much litter in the globe, it can cause cycling issues (getting stuck during a cycle). If there's an excessive amount, the excess clean litter will be expelled into the waste drawer during the first few cycles.

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How do you fix the over torque fault on the Litter-Robot? ›

Remove the globe and remove any debris that might be stuck on the outside of the globe. Check and clear any obstructions in the waste port. Waste clumps or toys could obstruct the globe rotation and cause an over torque fault. Remove and empty the waste drawer if desired.

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What happens when Litter-Robot gets full? ›

The unit will cycle two additional times before it will no longer automatically cycle. If your unit displays a flashing blue light bar, this indicates that the waste drawer needs to be emptied. Emptying the waste drawer when indicated is important to ensure that your Litter-Robot continues to cycle automatically.

How often should I fill my Litter-Robot? ›

With a Litter-Robot, you only need to add litter when you notice the litter level has dropped below the raised fill line. Empty the old litter completely every month or two.

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Can you wash Litter-Robot globe? ›

Clean the globe with Litter-Robot Cleaner Spray or Cleaner Wipes, or with water and a mild soap. There are no electronic components in the globe that can be damaged by soap and water. If the globe has become extremely dirty, it can be soaked and cleaned with a water hose.

Keep Reading ›

Why is my Litter-Robot stuck on cat sensor timing? ›

If the timing light is flashing red or you are receiving a "Cat sensor fault" notification in the Whisker app, this indicates the cat sensor has been continuously activated for 30 minutes or more, either by a cat that won't leave the globe or by too much weight in the unit.

What causes over torque fault? ›

Understanding Overtorque

This can occur due to sudden load changes, start-up or shutdown operations, extreme wear of mechanical parts, or mechanical errors.

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Does a Litter-Robot have a warranty? ›

The WhiskerCare™ Warranty begins the day that you receive your robot if purchased on litter-robot.com. Robot purchases made externally will require manual WhiskerCare™ Warranty activation before claims can be made.

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What happens if you put too much litter in litter box? ›

Less than 2 inches of litter will result in clumps sticking to the litter box and worse odor control. On the other hand, more than 3 inches of litter can create a sand-dune-like surface which is less flat and stable.

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What happens if a litter box is too full? ›

Cats can be high-maintenance creatures, which means that if your cat's litter box is too full, it won't want to use it and might end up doing its business elsewhere. Therefore, you should aim to scoop your litter box at least once a day, and twice a day if you have multiple cats using the same box.

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How high to fill a Litter-Robot? ›

Fill the Globe through the opening with clumping litter until it meets the raised Fill Line when spread flat (about 8-10 pounds by weight or 1 ½ gallons by volume). Be careful not to overfill the Globe. Fill litter to raised Fill Line on black rubber liner.

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